Agility Telecom ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. This policy is designed to comply with the Michigan Personal Data Privacy Act (PDPA), the Identity Theft Protection Act, and other relevant Michigan laws. Agility Telecom was formerly known as Grand Rapids Connected, Inc.

Information We Collect

We collect various types of personal data to provide and improve our services. The types of data we collect include:

-Names

-Contact Information (e.g., email addresses, phone numbers)

-Call Detail Records (e.g., date, time, duration, and calling/called numbers)

-Payment Information

-Voice Recordings

I-P Addresses

-Transcriptions

As a public utility, we collect voice recordings, IP addresses, and transcriptions as part of the phone communication services we provide at the request of our customers. This data is not used for commercial purposes; it is solely used for system improvement or troubleshooting.

Use of Information
We use the collected information for the following purposes:

To provide VoIP services

To troubleshoot and resolve issues

To process and collect payments

We do not sell or share your information for marketing purposes.

Data Access and Sharing

Your personal data is accessible to:

Authorized personnel within our company

Third-party service providers for troubleshooting and service provision

Regulators or government entities only to the extent the law provides them access

Data may also be shared with law enforcement if required by law. We ensure that all third parties adhere to our data protection standards and are bound by confidentiality agreements.

Data Storage and Retention

Personal data, such as call detail records, are stored with respective carriers and are not retained on our servers. We implement robust security measures to protect your data. The duration for which data is retained varies based on legal requirements and business needs, but all data is stored securely.
Consumer Rights

Under Michigan law, you have the following rights regarding your personal data:

Access: You can request access to your personal data.

Correction: You can request corrections to any inaccurate or incomplete personal data.

Deletion: You can request the deletion of your personal data.

Data Portability: You can request a copy of your personal data in a portable format.

To exercise these rights, please contact us using the information provided below.

Data Protection and Security:
We employ technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. These measures include data encryption, access controls, and regular security assessments. We conduct data protection impact assessments as necessary to ensure the highest standards of data security.
Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities as required by the Michigan Identity Theft Protection Act. Notifications will be made via email and through prominent announcements on our website, including details on the nature of the breach, affected data, and steps to mitigate potential harm.

Third-Party Processors
We ensure that any third-party processors we work with comply with our data protection standards. These processors are subject to contractual obligations, including confidentiality agreements, and are required to return or delete data as necessary.

Legal Compliance
We comply with all relevant Michigan laws, including the PDPA and sector-specific regulations. We also comply with applicable state and federal telecom laws. We cooperate with law enforcement requests as mandated by law.

Changes to the Privacy Policy
To ensure our customers are always informed about how we handle their personal information, we will provide clear and timely notifications of any significant changes to this privacy policy.

These notifications will include:

Email Notifications:

We will send an email to all registered users, summarizing the changes and providing a link to the updated privacy policy. Users will have a reasonable period to review the changes before they take effect.

Website Announcements:

We will post prominent announcements on our website's homepage and other relevant pages, summarizing the changes and providing a link to the full updated policy.

Each update to the privacy policy will include an effective date. Users who do not agree with the updated policy may discontinue using our services.

User Consent and Withdrawal
We obtain user consent for data collection and processing through clear and explicit means. Users can withdraw their consent at any time through the following methods:

Account Settings:

Users can manage their privacy preferences and opt out of specific data collection practices or marketing communications through their account settings.

Contacting Support:

Users can contact our customer support team to adjust privacy settings or delete their accounts.

Email Unsubscription: Users can withdraw consent for email marketing by clicking the "unsubscribe" link included in every marketing email.

Contact Us

For questions or concerns about our privacy practices, please contact our Privacy Officer at:

Email: [email protected]

Phone: 616-226-8106

Address: O-309 Northern Drive N.W., Grand Rapids, MI 49534